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Frequently Asked Questions
I'm not receiving my new password.
If you are not receiving the email with your new password, please allow up to 30 minutes for the process to be requested. We will process and send the email immediatly, but under some circumstances there may be a slight delay with delivery. If difficulty persists, contact us at the link below.
I've been locked out!?
After attempting to login too many times, you may be temporarily locked out. Please allow a few hours for attempts to clear out of the system and you will be able to login as normal.
My email address says I do not have an account, but I know I do!?
If your email address is not pulling up an account, please try logging in with one of the social media options. Many times users have accounts through either Facebook or Twitter linked with us to login. This option does not require a password on InfiniteSweeps.
The email confirmation link is not working.
If you are having truble with the confirmation link, please try copy pasting the confirmation key found in the email on the Validate Account Form.. If you are still having trouble, contact at the link below.
Need help or just have a question? Contact Us